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1165E
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Nortel Networks 1165E User Manual
Ip phone 1165e, Title page
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Nortel Communication Server 1000
IP Phone 1165E
Call Center User Guide
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Table of contents
Document Outline
Title page
Revision history
Contents
About the Nortel IP Phone 1165E
Basic features
Telephone controls
Telephone display
USB support
Call features and Flexible Feature Codes
Security features
Encrypted calling
Station Control Password (SCPW)
Agent and supervisor features
Logging in without Agent ID (for basic ACD)
Logging in with Agent ID (for Basic ACD or Contact Center Manager)
Logging in using Multiple Queue Assignments (for Basic ACD)
Logging in with an Agent ID and MQA login options
Using Default Login
Logging out
Agent features
Answering ACD calls
Using Call Forcing
Using Return to Queue on No Answer
Using Activity code
Using Emergency
Using Not Ready
Placing or answering non-ACD calls
Contacting your supervisor
Supervisor features
Using Answer Agent
Using the Agent key
Using Answer Emergency
Using Call Agent
Using Interflow
Using Night Service
Observing a call
Displaying the queue
Displaying agent status
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