Nortel Networks 1165E User Manual
Page 6
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Contents
6
Using Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Observing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Displaying the queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Displaying agent status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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