Nortel Networks 1165E User Manual
Page 22
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Agent and supervisor features
22
assigned to you, the display screen prompts you to enter a four-digit
code.
Note: The following procedure applies if you are working in a Basic
ACD environment or a Nortel Contact Center Manager environment.
For more information about Nortel Contact Center Manager, visit
To log in as an agent:
1.
Lift the handset.
2.
Press the
In-Calls
key.
3.
If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4.
Press the # key. The phone goes into a
Not Ready state.
or
5.
To join the ACD queue, choose one of
the following:
— Press the
In-Calls
key.
— Press the
NotReady
key.
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NotReady
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