Nortel Networks 1165E - Manual (Page 29)

Agent features
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To enable Call Forcing for headset users:
Using Return to Queue on No Answer
If a call is not answered, the call is sent back to the ACD queue, and the
your IP Phone is automatically placed in Not Ready state. To return to the
ACD queue, log in, or press the
NotReady key.
Using Activity code
Use Activity code to record the types of activities you are performing.
To record activities:
1. Log in.
2. Replace the handset.
3. Press the Services key. Configure the
On-hook default path to Headset
Enabled .
1. When the Activity LCD indicator is
flashing, press the
Activity key.
2. Use the dialpad to enter the Activity
code.
(Services)
Activity