Nortel Networks 1165E - Manual (Page 43)

Supervisor features
43
Displaying agent status
Use the Display Agent feature to view a summary of current status for all
agents who have an agent Position ID key assigned on the Supervisor’s
IP Phone.
To display agent status:
Fast flashing Overloaded There are too many
calls in this queue.
New calls are being
overflowed to another
queue.
Press the Display Agent key. The summary
information displays for twelve seconds or
until another feature key is pressed, as
shown in
Figure 5 on page 44 .
Agent positions in the Not Ready state are
counted as busy on either ACD calls or non-
ACD calls, as specified by your system
administrator.
Table 2: States of LCD indicator (Part 2 of 2)
Indicator Queue status Description
DisplayAgt