Using call agent – Nortel Networks 1165E User Manual

Page 37

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Supervisor features

37

To use Answer Emergency:

Using Call Agent

Use the

Call Agent

feature to contact an Agent.

To use Call Agent:

1.

When the LCD next to the

Answer

Emergency

key flashes, press the

Answer Emergency

key.

Note 1: The Agent ID of the person
contacting you displays on your IP
Phone.

Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.

2.

Press the

Goodbye

key to end the call.

1.

Press the

Call Agent

key.

or

2.

Choose one of the following:

— Press a selected

Agent

key.

— Dial the agent’s Position ID.

AnsEmerg

(Goodbye)

CallAgt

AgentKey

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