Displaying the queue – Nortel Networks 1165E User Manual
Page 41
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Supervisor features
41
Displaying the queue
Use the
Display Queue
feature to access the status of calls in an
ACD queue. The information displayed includes the following:
•
number of calls waiting in the queue
•
number of agent positions occupied for the queue
•
the length of time that the oldest call has waited in the queue
•
the number of calls that have been overflowed into the queue
To display information on your ACD queue:
shows the ACD queue status.
Press the
Display Queue
key.
Information on your current ACD queue
appears on the display.
DisplayQue
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