Nortel Networks 1165E - Manual (Page 25)

Agent and supervisor features
25
Using Default Login
If you normally use the same IP Phone, use the Default Login to log in
just one time at the beginning of a shift. The Default Login uses your
previous shift’s login to place you in the same ACD queues with the same
supervisor.
To use Default Login:
or
3. Choose one of the following:
— Press the In-Calls key.
— Press the NotReady key to enter the
ACD queue.
1. Lift the handset.
2. Press the In-Calls key.
3. When “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Choose one of the following:
— If your queue requires a Supervisor
ID, press the # key three times.
— If your queue does not require a
Supervisor ID, press the # key two
times.
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NotReady
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