Using not ready, Placing or answering non-acd calls – Nortel Networks 1165E User Manual
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Agent features
31
Using Not Ready
Use the
Not Ready
feature to take your IP Phone out of the call queue
while completing post-call work.
Note: If you don't activate
Make Set Busy
or
Not Ready
, callers will
continue to be directed to your phone.
To use Not Ready:
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
1.
Press the
NotReady
key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
or
2.
To return to the queue, choose one of
the following:
— Press the
In-Calls
key
— Press the
NotReady
key.
1.
Press your individual DN key.
2.
Use the dialpad to dial the phone
number.
Note: The LCD remains lit as long as
you are on the call.
NotReady
2260
NotReady
2498