NetComm NB1300 Plus 4W - Manual (Page 75)

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NB1300_2 ADSL Modem Page 75
■ Your ISP may check for your computer's host name. Assign the computer Host Name of
your ISP account to your ADSL Modem in the browser-based Setup Wizard.
■ Your ISP only allows one MAC address to connect to Internet, and may check for your
computer’s MAC address. In this case, inform your ISP that you have bought a new
network device, and ask them to use your ADSL Modem’s MAC address.
PPPoE or PPPoA
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the ADSL Modem’s configuration at http://192.168.1.1.
2. Under the PPP menu you can view the PPP configuration settings depending on your
connection type.
3. If the PPP menu shows the PPP connection type as connected, the connection is up and
working.
4. If there is no PPP connection listed in the menu, check your connection settings in the
main menu.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Internet Browsing
If your ADSL Modem can obtain an IP address but your computer is unable to load any web
pages from the Internet:
■ Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or
two DNS servers for your use. If you entered a DNS address during the modem’s
configuration, reboot your computer and verify the DNS address. Alternatively, you may
configure your computer manually with DNS addresses, as explained in your operating
system documentation.
■ Your computer may not have the ADSL Modem configured as its TCP/IP gateway.
If your computer obtains its information from the Modem by DHCP, reboot your computer
and verify the modem’s address.
Testing your TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and ADSL Modems contain a ping utility that sends an echo
request packet to a designated device. The device then responds with an echo reply.
Troubleshooting a TCP/IP network is made very easy by using the ping utility in your
computer.