Nortel Networks CallPilot NN44200-700 - Manual (Page 122)

122 Chapter 5 Routing and remote access troubleshooting
13 Within the Remote Desktop session:
a. Select Start
→
Run, then in the Open box type cmd and click OK.
b. In the command prompt window, type shadow 0 and press
Enter.
Result: This step puts your private session on hold and starts
a shared session, allowing the local and remote consoles to
share/view the same screens. All your remote actions are visible on
the local console. Both the local and remote mouse and keyboard
are active. The screen resolution of the Remote Desktop Connection
is adjusted to match the resolution of the local console. The disk
drives shared from the client PC are not visible after you enter the
shadow 0 command.
14 The CallPilot desktop background is visible during a shared session.
This visibility can slow performance if you are connected over a
modem. You can turn off the background using Control Panel
→
Display
→
Desktop
→
None. Remember to set the background back
to its original setting once your shared session is over.
Note: Browse to path: C:\windows\system32\CP3BackSplashs\
CPBAKxxxx.bmp where xxxx = platform number.
15 Cancel shadowing of the CallPilot console and return to the original
session. Hold down the CTRL key while pressing the * key on the
numeric keypad.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.