Nortel Networks CallPilot NN44200-700 User Manual
Page 147
Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not
recognize a user receiving an incoming call
147
Diagnostic steps
Resolution
Note: Older CallPilot releases do not
support the automatic log file backup.
Nortel recommends that you back up the
log file manually each time you finish a
migration tape.
transaction log file
B
If you did not find the error message
provided in step 2, contact your Nortel
technical support representative for
assistance.
3
Does the problem still exist?
C
Contact your Nortel technical support
representative for assistance.
Symptom 5: On a recently migrated system, a user cannot log in
to the mailbox or CallPilot does not recognize a user receiving an
incoming call
Diagnostic steps
Resolution
Check user’s class of service
1
On Meridian Mail, determine if the user
had a personal Class of Service (COS).
You can also verify this by checking the
migration transaction log file
(MigTransaction.log) in the
D:\nortel\MPCX\migration\ folder on the
CallPilot server.
Note: Before you migrate Meridian Mail
users to CallPilot, you must reassign the
personal COS to a dummy COS. Refer to
the Meridian Mail System Administration
Guide (NN44200-601) for information on
adding and reassigning COSs. CallPilot
does not migrate personal COSs and users
with personal COSs.
D
If the user does not have a personal COS,
go to the next step. Otherwise, perform
one of the following tasks:
•
Again collect the user data from
Meridian Mail after reassigning the
user COS. Perform the user migration
again.
•
Use CallPilot Manager to add the
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator’s Guide.
Note: Before you recreate a user, ensure
that the user’s DN has not already been
assigned to another user. CallPilot does not
allow duplicate DNs.
Check user’s mailbox number.
E
If the user has a mailbox number that is
more than three digits in length, go to the
next step.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700
01.05
Standard
5.0
26 June 2007
Copyright © 2007, Nortel Networks
.