Nortel Networks CallPilot NN44200-700 User Manual
Page 145
Symptom 3: The system failed to create a map directory
145
Diagnostic steps
Resolution
Rerun the tape on a different CallPilot server.
H
If the system does not display an error
message, then the tape is good and the
problem is on CallPilot server. Reboot the
CallPilot server.
9
Type the correct command in the command
line window to start the migration. If the
situation does not allow you to do this, skip
this step.
I
If the system still displays an error
message, then the tape is the cause of
the problem. Use another blank tape
to perform the data collection and then
perform the migration again.
1
0
Does the problem still exist?
J
Contact your Nortel technical support
representative for assistance.
Symptom 2: All users cannot be migrated due to an invalid
user-preferred language ID
Diagnostic steps
Resolution
Verify the CallPilot version and the Meridian
Mail migration utility tape version.
1
Open the migration transaction log
file. The migration transaction log file
(MigTransaction.log) is located in the
D:\nortel\MPCX\Migration folder on the
CallPilot server.
A
If you found error messages similar to
the example provided in step 2, you may
not be running a supported CallPilot
build. Refer to the Upgrade and Platform
Migration Guide (NN44200-400) for
supported versions and detailed migration
instructions.
2
Check for error messages similar to the
following:
ERROR:(USRAPI):(55122):Invalid
input USER PREFFERRED LANG ID:
B
If you did not find error messages similar
to the example provided in step 2,
contact your Nortel technical support
representative for assistance.
3
Does the problem still exist?
C
Contact your Nortel technical support
representative for assistance.
Symptom 3: The system failed to create a map directory
Diagnostic steps
Resolution
Verify the log file.
1
Open the migration transaction log
file. The migration transaction log file
(MigTransaction.log) is located in the
D:\nortel\MPCX\Migration folder on the
CallPilot server.
A
If you found the error message provided
in step 2, you probably changed the
current directory at the command line. If
necessary, change the directory to
D:\nortel\MPCX\Migration and start the
migrate.exe program again.
2
Check for the following error message:
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700
01.05
Standard
5.0
26 June 2007
Copyright © 2007, Nortel Networks
.