Nortel Networks CallPilot NN44200-700 - Manual (Page 123)

CallPilot support tools 123
Result: The shared disk drives are again visible. You can toggle
back and forth using
shadow 0 and CTRL num *.
—End—
Notes:
If no numeric keypad exists (for example, using a laptop), use the Function
and * keys.
If you logout while in a shared session, console shadowing ends and you
revert to your initial private session. The local console session logs out.
PEP installs and CallPilot support tools may not work properly when you are
in an unshadowed session not connected to the console.
While in a shadow 0 session, you are unable to see your local drives on
the remote server.
If the local console is not already logged on when the shadow 0 command
is used, the system returns the following error within the Command prompt
window:
Remote Control Failed. Error 7050
Error [7050]:The requested session cannot be controlled
remotely. This may be because the session is disconnected or
does not currently have a user logged on.
You can still connect to the console session by logging out from your RDC
session, then reconnecting using the /console option.
CallPilot support tools
Certain support tools and operations (including PEP installs) only work
properly when run from the logical console. MMFS and database operations
can only be done from the logical console session. These tools must be run
using either a private session connected to the console or by using a shared
session. Once you cancel console shadowing, support tool operations may
not work unless you re-shadow.
If you wish to use support tools without the customer being able to see on
the console, use a private session. This private session logs out any local
user. You can start and stop Remote Desktop sessions without dropping
the RAS dial-up connection.
Note: PEP installs that perform database or MMFS operations may also
require use of a session connected to the console.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.