Nortel Networks CallPilot NN44200-700 - Manual (Page 124)

124 Chapter 5 Routing and remote access troubleshooting
There is no way to send the CTRL-ALT-DEL key combination. If you need to
reboot the CallPilot server, use Start
→
Shutdown.
To disconnect, log out from the NGenDist session. Logging out closes any
programs you started and terminates the Remote Desktop Client. You can
then hang up the RAS connection.
RAS dial-up required to establish RDC
Unfortunately, it is not possible to use Remote Desktop directly through a
modem. RAS dial-in must be working for this form of remote access to work.
Double-Hop remote control
A common support scenario is for one technician to dial in to a customer’s
CallPilot server, then another technician controls the first technician’s
computer (for example, by intranet or VPN), thereby gaining access to the
dial-up remote control session on CallPilot. For this operation to work, the
intermediate computer’s Dial-Up Networking TCP/IP Settings must have the
setting Use default gateway on remote network unchecked.
Step Action
1 Double-click the Dial-up Networking connection icon in the system
tray.
2 The Status window appears.
3 Click the Properties button and then select the Networking tab.
Result: The RAS Dialout Properties, Networking window appears.
4 Highlight the Internet Protocol (TCP/IP) component and click the
Properties button. Do not un-check Internet Protocol (TCP/IP).
Result: the Internet Protocol (TCP/IP) Properties window appears.
5 Click the Advanced button.
Result: The Advanced TCP/IP Settings screen appears.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.