Nortel Networks CallPilot NN44200-700 - Manual (Page 144)

144 Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Use both the Meridian Mail to CallPilot Migration Utility Guide and this
chapter to troubleshoot migration issues.
Symptom 1: Error reading tape during data transfer or message
migration
Diagnostic steps Resolution
Verify the log file
1 Open the migration transaction log
file. The migration transaction log file
(MigTransaction.log) is located in the
D:\nortel\MPCX\Migration folder on the
CallPilot server.
2 Check the error description in the log file
for more information.
A Correct the error according to the log
information. If you cannot find a solution,
go to the next step.
Verify the type of the tape.
3 Check if the type and size of the tape
that you used to collect migration data is
supported by CallPilot.
B Use the correct tape (SLR 2.5 GB) to again
collect Meridian Mail data.
Verify the tape drive.
4 Check if the CallPilot tape drive supports
the migration tape.
5 Check if the internal or external tape drive
that you are using is properly installed and
connected.
C Ensure that the tape drive supports the
migration tape; connect the tape drive
properly.
Verify the tape driver.
6 Open the Tape Devices box in Control
Panel, and determine if the required
devices and drivers are installed and
loaded or started.
D If the device driver is missing, install it. If
the device driver is not started, start it. If
you cannot start the device driver, reinstall
it and then restart the CallPilot server.
Rerun the tape on the same CallPilot server.
7 Restart the migration using exactly the
same command syntax as used to start
the migration initially.
E If the system still displays an error
message, go to the next step.
Run another data or message tape on the
same CallPilot server. F If the system does not display an error
message, then the tape is the cause of the
problem. Use another blank tape to collect
data and then perform the migration again.
8 Ensure that the tape is serviceable before
using it. Type the correct command in
the command line window to start the
migration. If the situation does not allow
you to do this, then skip this step. G If the system still displays an error
message, the problem is on the CallPilot
server. Reboot the CallPilot server.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.