Edimax Technology IC-7000PTn V2 - Manual (Page 69)

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4.2 Troubleshooting
If the IP camera is not working properly, before you contact the dealer of purchase for help, please check the
troubleshooting list here, this may help you to solve the problem by yourself and therefore saves your
valuable time.
Scenario Possible Solution
I can not connect to
IP camera
a. Please confirm the IP address setting of the computer you’re using. If they’re
not in the same subnet, they will not be able to communicate with each other.
b. Please make the IP address you used to connect to the IP camera is correct.
c. If you forget the IP address of the IP camera, you will have to reset it to factory
default value (which is 192.168.2.3) by pressing ‘reset’ button at the bottom of
the IP camera. You’ll need a pen or pin to be able to press the reset button.
Press and hold reset button for 5 seconds, then try to connect to the IP camera
with IP address ‘192.168.2.3’ again.
d. Please make sure IP camera is correctly powered (the ‘Power’ LED should be
on).
e. If you’re trying to connect to the IP camera from Internet, please make sure
the port that IP camera uses (Video and HTTP port, see section 2.3.1) is not
blocked by firewall or other software / hardware.
f. Contact dealer of purchase for help, if above solutions do not work.
Image refreshes
very slow
a. Try a higher frame rate setting, if it’s not 30.
b. Try a lower resolution.
c. If you’re connecting this camera from Internet, it could be caused by a slow
Internet connection, and it’s not a problem caused by camera. However, when
the network connection is slow, you should use lower frame rate / resolution.
d. Adjust the antenna if you’re using wireless connection. The antenna should be
perpendicular to the ground to get best reception, and the distance between IP
camera and computer / wireless access point should not be too far.
e. Try to adjust ‘MTU’ setting if you’re using PPPoE to connect to Internet. Ask
your ISP or network administrator for detailed instruction.
IP camera is not
responding
a. Is the network cable or wireless connection disconnected? Please check it.
b. Unplug the power adapter from wall socket and plug it in again after 10
seconds, then try to connect to the IP camera again.
c. If IP camera is correctly powered (‘Power’ LED is on), but you still can not
connect to the camera when you’re sure that IP address is correct, please
contact dealer of purchase for help).
Image is fuzzy
a. Adjust the focus ring on the camera until the image becomes clear.
b. Use a soft cloth to clean the lens on the camera. You can use cloth with water,
but DO NOT use alcohol or other chemical solution.
c. Try to adjust brightness setting.
d. If there’s any light at the place where IP camera is located, switch it on and
see if image looks better.
I set the IP camera a. If the image is send by Email, please make sure it’s not blocked by any