Triton MAKO 2000 Operation Manual - Manual (Page 210)

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APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES
M AKO C ASH D ISPENSER O PERATION M ANUAL
Other Claims
Shipping Damage
All equipment is shipped FOB, Triton’s facilities. The organization or individual who has purchased the equipment
assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recom-
mend the following course of action:
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If possible, call the shipping company before the driver leaves your delivery site. Make note of the
damage on the “receipt of delivery’ paperwork. If this is not possible, call them as soon as possible to
report the damage.
§
Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make
note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes
are damaged, etc. Keep all of the packaging for inspection by the shipping company.
§
If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make
note of the damages.
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You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures
regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to
arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement
unit. Triton’s Repair Technicians will. repair the damaged unit after it is returned to our facilities. We will credit the
purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to ‘like new”
condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field.
Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party maintenance providers. All miniATM tm
Cash Dispensers must be installed and serviced by service technicians certified by Triton. This includes authorized
third party service technicians and technicians who have been factory trained by Triton to service miniATM
tm equip-
ment. Installation or repairs attempted by unauthorized service technicians automatically voids the warranty on the
product.
Please contact Triton Systems’ Technical Services Department at (800) 259-6672 for a list of our third party service
providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service
technician.