AT&T Partner II - Manual (Page 140)

Repair Information
In-Warranty Repairs
If you purchased or leased the equipment controller and MLS- and MLC-model
phones directly from AT&T, AT&T will repair them free of charge during the
one-year warranty period. Simply call the Helpline and ask for service.
Business-Day service is standard during the warranty period for both the
equipment controller and MLS- and MLC-model phones, hereafter referred to as
“the product.” Business-Day service is performed during normal business
hours. However, if you need 24-hour service protection during the warranty
period on the equipment controller in case there is a major equipment failure,
you can purchase an Around-the-Clock service contract from your local AT&T
sales office (1 800 247-7000 in the U.S. only). (Around-the-Clock service is not
available for phones.)
If you purchased or leased the product through an AT&T-authorized dealer,
contact your dealer for repairs.
Post-Warranty Repairs
If you purchased the product from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract. Both
Business-Day and Around-the-Clock coverages of varying lengths are available.
To order a post-warranty service contract, call 1 800 247-7000 (in the U.S. only).
If you leased the product from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800-247-7000 (in the U.S.
only).
If you purchased or leased the product through an AT&T-authorized dealer,
contact your dealer for repairs.
AT&T Limited Warranty
and Limitation of Liability
AT&T warrants to you, the customer, that the product will be in good working
order on the date AT&T or its authorized reseller delivers or installs the product,
whichever is later (“Warranty Date”). If you notify AT&T or its authorized reseller
within one year of the Warranty Date that the product is not in good working
order, AT&T will without charge to you repair or replace, at its option, the
components that are not in good working order. Repair or replacement parts
may be new or refurbished and will be provided on an exchange basis. If AT&T
determines that the product cannot be repaired or replaced, AT&T will remove
the product and, at your option, refund the purchase price of the product or
apply the purchase price towards the purchase of another AT&T product.
Maintenance and Customer Support C-9