Badger Meter M-Series M2000 - Manual (Page 21)

DEVICE DESCRIPTION
The device descriptions, located on www.hartcomm.org under Product Catalog > All Products > M2000, can be installed
into host systems such as the Emerson 475 Field Communicator
Periodically, the device description monitors the attached device for non-zero status codes (universal command #48) These
codes inform the user of the status of the M2000 If the status of the M2000 does not clear, these informational dialogs will
continue to be presented To reduce the amount of dialogs, correct the state of the meter or configure the host to ignore
these non-zero status codes
In addition, performing changes to the meter’s configuration generates a “configuration changed” status dialog This bit must
be manually cleared to prevent future display of this dialog This can be done within the DD file by navigating to
M2000>Advanced>Miscellaneous>Service>Reset Config Change or separately issuing universal command #38
TROUBLESHOOTING
Symptom Solution
Using DD files, not able to change
values with the handheld
—
Unable to communicate with the
meter over HART
Check the wiring
Verify load is above minimum required resistance of 230 Ohms
Verify installation requirements are met (firmware v1 10 or later, PCB serial number
1911xxxx or later)
Verify the loop current is within range, especially if configured for multi-drop
Unable to find the calibration
methods for empty pipe or the
analog output
These methods only are visible when the meter is unsecured or when properly
logged into a secured meter For secured meters, these methods require SERVICE level
authorization
The configuration error flag is set
To eliminate this condition and any concerns regarding this condition, it is advisable
to reset the M2000 This can be done by issuing the RESET command in the
Advanced>Miscellaneous>Service menu Shortly thereafter the M2000 resets and
the daughterboard image updates to match the M2000 image Then re-verify all
configuration data is as desired
My analog current is always 4 mA
Verify the meter is not configured for multi-drop mode A meter configured for multi-
drop mode will have a non-zero polling address Set the polling address to zero
Verify flow rate is non-zero Flow rate is directly proportional to the analog current
Installation & Operation Manual
Page 21 December 2012