HP StorageWorks MSA 2.8 SAN Switch - Manual (Page 198)

Troubleshooting
198 Fabric OS Procedures Version 3.1.x/4.1.x User Guide
Gathering Information for Technical Support
To aid in troubleshooting, gather as much of this information as possible prior to
contacting the SAN technical support vendor.
1. Gather Switch Information:
a. Serial number (located on the chassis).
b. Worldwide name (obtain using licenseidshow or wwn
commands)
c. Fabric OS version (obtain using version command)
d. Switch Configuration settings
2. Gather Host Information:
a. OS version and patch level
b. HBA type
c. HBA firmware version
d. HBA driver version
e. Configuration settings
3. Gather Storage Information:
a. Disk/tape type
b. Disk/tape firmware level
c. Controller type
d. Controller firmware level
e. Configuration settings
4. Storage Software (i.e., EMC Control Center, Veritas SPC, etc.)
5. SNMP management being used