HP 3PAR Application Software Suite for Microsoft Exchange Licenses - Manual (Page 92)

Suggestion:
Make sure you have the latest maintenance package installed for your NetBackup application.
For more information, see the latest HP 3PAR InForm OS Configuration Matrix. To obtain a copy
of this documentation, go to
http://www.hp.com/go/3par/ , navigate to your product page, click
Support for your product, and then click Manuals.
Problem:
RMExch cannot connect to the specified server.
Suggestion:
Make sure the Recovery Manager for Exchange Agent service is started and that the port settings
on all Recovery Manager installed systems are the same. If you changed the port setting, you need
to restart the Recovery Manager for Exchange Agent service before running any commands.
Problem:
RMExch create is not creating a virtual copy.
Suggestion:
Check to see if you have reached the maximum number of virtual copies allowed by your policy
for this Exchange server. Also check whether the oldest virtual copy is mounted, as this will not
allow a create if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure the Virtual Disk Service is not disabled on your system. If this service is disabled, Recovery
Manager will not be able to make the virtual copy writable.
Problem:
Recovery Manager fails to create a virtual copy for a mailbox database on the HP 3PAR volume,
which is also a system drive.
Suggestion:
Performing a snapshot of a mailbox database on the system volume is currently not supported by
Recovery Manager for Exchange.
Problem:
Recovery Manger shows the Error - VSS Asynchronous operation failed. It is recommended that
you wait 10 minutes and then try the operation again message when the create command is
executed.
Suggestion:
When you encounter this error message, run the vssadmin list writers command to list all
of the available writers on the system that are taking the snapshot of the Exchange mailbox
database. Make sure the Microsoft Exchange Writer status is stable. If the status is other than
stable, you need to restart the Exchange server service to reset the writer status.
Problem:
Recovery Manager shows the ERROR: Failed - Virtual Copy creation failed for mailbox database
message after an unexpected termination of the virtual copy create process.
Suggestion:
When Recovery Manager unexpectedly terminates, an internal locking file might still exist on your
Exchange server system. You need to remove the locking file manually for the create process to
run through. The locking file can be located under: <InstallationPath>\Exchange\vclock.
Use the RMExch reset command to reset the lock.
Problem:
The event viewer shows the Volume Shadow Copy Service error: Unexpected error
IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty) -
BuildLunInfoForDrive. hr = 0x80070002 error when a virtual copy creation is in progress.
92 Troubleshooting