HP XP Array Manager Software - Manual (Page 122)

Table 34 Troubleshooting the Export Tool
Possible Problems Probable Causes and Recommended Action
You cannot run the batch file.
• The path to the Java Virtual Machine (java.exe) might not be
defined in the PATH environment variable. If this is true, you must
add that path to the PATH environment variable. For information
about how to add a path to the environment variable, see the
documentation for your operating system.
• An incorrect version of Java Runtime Environment (JRE) might be
installed on your computer. To check the JRE version, enter the
following command at the Windows command prompt or the
UNIX console window:
java -version
If the version is incorrect, install the correct version of JRE.
The Export Tool stops and the
processing does not continue.
The command prompt window might be in pause mode.
The command prompt window will be in pause mode if you click the
command prompt window when the Export Tool is running.
To cancel pause mode, you need to activate the command prompt
window and then press the <ESC> key.
If a timeout of RMI occurs during pause mode, the login will be
canceled and an error will occur when you cancel pause mode after
the timeout. The error message ID will be (0001 4011).
The command prompt window
was displaying progress of the
export processing, but the window
stopped displaying progress before
the processing stops. The progress
information does not seem to be
updated anymore.
An error occurs and the processing
stops.
If the error message ID is (0001 4011), the user is forcibly logged off
and the processing stops because the Export Tool did not issue any
request to the SVP. The computer running the Export Tool could be
slow. Please confirm whether you are using a computer that is not
supported, or whether the computer is slow. Please run the Export
Tool again. If the error persists, contact the service representative.
If the error message ID is (0002 5510), probable error causes and
solutions are:
• An internal processing is being performed in the disk array.
Alternatively, another user is changing configurations. Wait for a
while and then run the Export Tool again.
• Maintenance operations are being performed on the disk array.
Wait until the maintenance operations finish and then run the
Export Tool again.
If the error message ID is none of the above, see
Table 35 on page 123 below.
The monitoring data in the CSV file
includes -1.
The value -1 indicates that Performance Monitor failed to obtain
monitoring data for some reasons. Probable reasons are:
• Performance Monitor attempted to obtain statistics when an
operation for rebooting the disk array is in progress.
• A heavy workload is imposed on the disk array.
• If IOPS is 0 (zero), the Response Time that is included in the
monitoring data of LUs, LDEVs, ports, WWNs, or external
volumes is -1. Because IOPS is 0 (zero), the average response
time becomes invalid.
• There is no volume in a parity group.
When the Export Tool terminated
abnormally due to error, the row
of Check License is shown as
UnmarshalException in the log file.
It might be unsuitable combination of DKCMAIN/SVP program
version and export tool version. Please confirm whether versions
of these programs are correct.
If an error occurs when you run the Export Tool, error messages are issued to the standard output (for
example, the command prompt) and the log file. Table 35 on page 123 lists the Export Tool messages
and recommended actions against errors.
122 Troubleshooting