HP 3PAR Service Processors - Manual (Page 21)

This function provides general table maintenance capabilities (such as add, update, inquire,
and delete) for the database Product table. This table contains installed products at this site.
Generally speaking, there will be little need to update this table other than to delete deinstalled
products.
Products are programmatically added during “add storage server” activities. They are NOT
deleted automatically during a “remove storage server” operation. Deleting a product from
this table will also delete all notification records, for all users, for that product. Therefore, if a
product is permanently deinstalled, a user or administrator will use this utility to delete the
product and all associated notification records.
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Predefined Symptoms
This function provides general table maintenance capabilities (such as add, update, inquire,
and delete) for data that is used to populate pulldown lists for predefined symptoms. This
pulldown list is available on the add/edit Symptom Notification records. It is generally used
as a way to package common symptoms that a local user may want to subscribe to for
notification.
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Edit Default Shifts and Shift Exceptions
This function provides the user or administrator with an interface (add, update, inquire, and
delete) for maintaining the default prime shift template and default prime shift exceptions that
are applicable to that site or customer. The default prime shift cannot be deleted and comes
into play if a local notification user deletes all of his or her personal prime shift records, which
are accessed through the user profile. The prime shift records are created when the user is
added to the local notification list.
Default prime shift exceptions are global overrides to all prime shifts. Generally speaking,
they are the company holidays where employees would not technically have a "prime shift"
on that day. Users can override these defaults or add their own overrides by adding their own
prime shift exceptions through the View/Edit Shift Details link under their user profiles.
Enabling and Disabling RAP Forwarding
RAP forwarding is the utility that sends a copy of all local notification email to HP 3PAR for
notification as defined within the STATS system. By clicking the Enable/Disable RAP Forwarding
to 3PAR link, an authorized user can toggle RAP forwarding between enabled and disabled.
Setup Update Notification
This page describes how to find more information about:
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Available updates for the SP and HP 3PAR OS software
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How to contact HP 3PAR Support and to find support information for your HP products
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How to sign up for alerts for your HP products
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How to access information regarding your HP software support agreement
NOTE: An HP Passport account is required for the HP Support Center and the software update
portal.
Customer Documentation Utilities
These utilities are used to maintain any customer documentation that is loaded onto the SP.
Documentation CDs can be loaded on the SP during the initial installation (moment of birth [MOB]),
from this menu, or from Secure Service Collector software deployments.
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Load Customer Documentation
Enabling and Disabling RAP Forwarding 21