1 spocc overview, Customer responsibilities – HP 3PAR Service Processors User Manual
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1 SPOCC Overview
SPOCC is a suite of service tools applications that provide a web-based user interface for support
of the Service Processor (SP) and the HP 3PAR array. It provides a vehicle to review logs and files,
to store various types of support documentation, and to manually record product configuration
details that are not directly available from the product.
To navigate the features of SPOCC, begin with the graphic navigation panel on the left side of
the screen. The various features and functions of SPOCC are all contained in one or more of the
modules that are named in the navigation panel.
The navigation panel contains the following modules:
•
Files
•
Support
•
Update
•
Notify
•
Reports
•
Setup
•
SPmaint
•
Help
NOTE:
Optional customer self-upgrade is available for the HP 3PAR 7000 StoreServ Storage
systems with the 3.1.3 release of the HP 3PAR OS software. Please review the documentation
thoroughly. HP recommends that you engage your service provider in performing these upgrades
if you are not familiar or comfortable with the process. To arrange for HP to perform the upgrade
for you, contact the HP global deployment center at
(in the Americas) or at
(in all other countries), and include the HP 3PAR
StoreServ Storage system serial number in the subject line. This service is available 24 hours a
day, 7 days a week.
Customer Responsibilities
The customer must provide any hardware required to host the remote support software when
deploying a Virtual Service Processor. For scheduled service calls, the customer shall make the
Virtual Service Processor available to HP for remedial activities at the agreed-upon time. The
customer is responsible for maintaining the appropriate HP 3PAR Remote Support Technology with
a secure connection to HP and any passwords required to access the local network and Virtual
Service Processor. The customer is responsible for providing all necessary resources in accordance
with the HP 3PAR Service Processor Release Notes in order to enable the delivery of the service
and options. Please contact a local HP representative for further details on requirements,
specifications, and exclusions.
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