HP 3PAR Service Processors - Manual (Page 25)

If you enable HQ communications (either OUT or BOTH), and if the automatic software download
feature is disabled, a check box is displayed on the CCA page in SPOCC that allows you to enable
or disable automatic software downloads from HQ.
NOTE: Starting with SP 4.2.0, when SP setup and connection to HP HQ are successfully
completed, the SP is configured to accept automatic software downloads from HP HQ. Downloaded
software will not be installed but will be available on the SP or HP 3PAR StoreServ Storage system
for later installation. Users can disable automatic software downloads, as described below.
CCA works the same whether the connection to HP 3PAR Central or a local service provider is
through the network or through a point-to-point modem connection. If the connection is set up to
go through the network and out through the Internet, you can also restrict or allow transmissions
with the network firewall.
Selecting the CCA Setting
The default setting for CCA is for bi-directional communication (BOTH). Using either of the other
settings can limit maintenance activities or possibly delay the resolution of problems. Consider the
following trade-offs when selecting a setting for the HQ Customer Controlled Access:
•
BOTH—This is the default setting. All transmissions between the SP and HP 3PAR Central or
a local service provider occur without operator intervention.
•
OUT—The SP can contact HP 3PAR Central or a local service provider to warn of problems,
but maintenance and troubleshooting must be handled by on-site technicians. In effect, inbound
remote operations are disabled. Software upgrades and fixes must be performed manually
by inserting a CD or DVD into the SP media drive. When you use this setting, the average
time for recovering from a maintenance issue is likely to increase.
•
OFF—(SP mode only) The SP cannot contact HP 3PAR Central or a local service provider
when it detects an anomaly, and support technicians cannot operate the SP remotely or
download software. Troubleshooting and maintenance must be performed by onsite technicians.
Any files that need to be sent to HP 3PAR Central or a local service provider must be sent
manually by FTP. Any software upgrades must be performed manually by inserting a CD or
DVD into the SP media drive. When you use this setting, the average time for recovering from
a maintenance issue is likely to increase.
Changing the CCA Setting
NOTE: If the SP is running in Secure Network Mode, the 3parcust user can set the CCA setting
to OUT (to disable remote operations) or BOTH (to allow bidirectional communications). In Secure
Network Mode, the 3parcust user cannot set the CCA setting to OFF.
To change the Customer Controlled Access setting by using SPOCC:
1.
In the left navigation pane of the SPOCC menu, click SPmaint.
2. Click Network Configuration.
3. Click Customer Controlled Access.
4. Click the setting that you want. For example, to set outbound-only communications (and in
effect, disable remote operations), click Set outbound only HQ communications — no remote
access.
If you are logged in as the 3parcust user in SSA mode and you click the Set Bi-directional HQ
Communications — remote access allowed option, the Enable automatic software downloads
from HQ check box appears. Click to select or clear this check box as desired, according to
your situation.
5. Click OK to confirm the change.
If you choose to disable remote operations, you will need to manually send the weekly log files to
HP 3PAR HQ in the event that maintenance support is required. These log files are located on the
Network Configuration 25