Appendix: faqs & troubleshooting, Appen, Dix: faqs & troubleshooting – Vaisala viewLinc-4.1-M211518 User Manual

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viewLinc 4.1 Administrator Guide

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Appendix: FAQs &
Troubleshooting

This section contains answers to frequently asked questions

and information for troubleshooting common problems with

viewLinc and vNet or Digi devices. It also contains some

technical details for administrators and support staff.
As an administrator, you may want to be aware of the

viewLinc services running on your Windows PC. This section

also contains information on which files are installed as part

of viewLinc.

Q: How does viewLinc work?

A: viewLinc runs as a Windows service which is launched

automatically. If and when you reboot the viewLinc Server,

this service will automatically start.
The viewLinc Enterprise Server is a service which gathers

data from devices, performs scheduled transfers, watches for

alarms, executes any associated actions, manages users,

and controls system-wide and user-specific settings.

Q: Which HMT Transmitters can I use with viewLinc 4.1?

A: Here is the list of supported 300 Series Transmitters:
HMT140, HMT331, HMT333, HMT334, HMT335, HMT338,

HMT337, DMT342. DMT344, DMT345, DMT346, DMT347,

DMT348, PTU301, PTU303, PTU307, MMT332, MMT337,

MMT338.

Q: How do I stop or turn off viewLinc?

A: Complete the following steps:

1

On your Windows PC, choose

Start | Control Panel |

Administrative Tools | Services

. (for Windows 7. This

may vary depending on your Windows version and

settings).

2

Stop all viewLinc Services: From the list of services, right

click on the service (viewLinc Enterprise Server or

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