Kodak DX6490 - Manual (Page 109)

97
Chapter 10
The computer
cannot
communicate
with the
camera.
(For
communication
problems with
a camera dock
6000, see
page 87 .)
Software is not installed. Install the software
( page 77 ).
Software is installed
incorrectly. Disconnect the USB cable. Close all
open applications. Uninstall, then
re-install the software (
page 77 ).
To uninstall, go to Start/Settings/
Control Panel/Add/Remove
Programs.
Too many applications
are running on the
computer. Disconnect camera from the
computer. Close all software
applications, reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware
Wizard cannot
locate drivers.) Software is not installed. Disconnect USB cable. (If using
camera dock, disconnect cable and
remove camera from dock). Install
EasyShare software (
page 77 ).
Software is installed
incorrectly. Disconnect the USB cable. Close all
open applications. Uninstall, then
re-install the software (
page 77 ).
To uninstall, go to Start/Settings/
Control Panel/Add/Remove
Programs.
USB cable was
connected during
software installation.
Camera is listed as an
unknown device (PC
only). Delete camera from Device
Manager: Right-click on My
Computer, go to
Properties/Hardware/Device
Manager/Other Devices/ (delete
this entry: ?Kodak ES camera)
Problem Cause Solution