Konica Minolta bizhub C550 - Manual (Page 136)

Troubleshooting 4
C550 4-7
4.4 Error Messages
If there is a machine malfunction, the error screen appears with one of the
following error messages. Refer to the following table, and then perform the
indicated operations.
If the correct transmission is still not possible even after performing the de-
scribed operations, contact your service representative.
Transmission System Error Code
Code Type Error contents Redial ON or
OFF Remedy
N10 Connection er-
ror Connection er-
ror in recipi-
ent’s machine OFF • Check the status of the
recipient’s machine.
• Check the network set-
tings of this machine.
• Check with the network
administrator that the
network is operating
normally.
N11 Connection er-
ror Connection
with the Recipi-
ent’s machine
rejected OFF The reception was reject-
ed. Check the status of the
recipient’s machine.
N12 Connection er-
ror Telephone line
disconnection ON Check whether a network
error exists, such as an un-
plugged cable.
N13 Connection er-
ror No network re-
sponse OFF • Check the status of the
recipient’s machine.
• Check the network set-
tings of this machine.
• Check with the network
administrator that the
network is operating
normally.
N14 Protocol error Mail distribu-
tion error OFF Check the recipient’s sta-
tus and then try sending
the fax again.
N15 Protocol error Recipient’s ma-
chine connec-
tion reset ON Check the recipient’s sta-
tus and then try sending
the fax again.
N16 Protocol error One’s own net-
work is busy ON Check the recipient’s sta-
tus and then try sending
the fax again.
N17 Protocol error Communica-
tion time out OFF Check the recipient’s sta-
tus and then try sending
the fax again.