Problems playing a reference movie, Contacting applecare support, P. 1075) – Apple Final Cut Express HD User Manual
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Appendix D
Solving Common Problems
1075
XIII
Problems Playing a Reference Movie
You’re having problems playing a reference movie.
 If you encounter playback problems with a reference movie, export the media as a
self-contained movie (which includes all its media files), and not as a QuickTime
reference movie.
To do this, make sure there is a checkmark in the Make Movie Self-Contained
checkbox in the Export dialog. For more information, see “
Contacting AppleCare Support
Included in your Final Cut Express HD package is documentation about the support
options available from Apple. Several levels of support are available, depending on
your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The Support ID number that came with Final Cut Express HD. This number is different
from the software serial number that is used to activate your copy of
Final Cut Express HD.
 The version of Mac OS X you have installed. This information is available by choosing
About This Mac from the Apple menu.
 The version of Final Cut Express HD you have installed, including updates if
applicable. The version number can be viewed by choosing Final Cut Express HD >
About Final Cut Express HD.
 The model of computer you are using.
 How much RAM is installed in your computer, and how much is available to
Final Cut Express HD. You can find out how much RAM is installed by choosing About
This Mac from the Apple menu in the Finder. The amount of RAM available to
Final Cut Express HD can be found in the Application field in the Memory & Cache
tab of the System Settings window.
 What other third-party hardware is connected to or installed in the computer, and
who are the manufacturers. Include hard disks, video graphics cards, interfaces, and
so on.
 Any third-party plug-ins or other software installed along with Final Cut Express HD.
AppleCare Support can be reached online at