CounterPath Bria 2.0 User Guide - Manual (Page 37)

Bria 2.0 for Windows
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Troubleshooting: When You Cannot See Availability
If you have multiple accounts set up, icons may remain gray when you expect them to be color coded. For
information on how this can happen, see “Account Properties – Presence” on page 61.
The following chart illustrates how the sharing of availability occurs.
Receiving a Presence Request
Your Bria receives a new contact request when you add a contact to your list (with “Show this contact’s
Availability” checked) or when another person adds you as a contact at their end.
The request is handled in one of two ways:
• If you set up a privacy rule before this person has a chance to contact you, then you will never see this
request. Bria will automatically reply to the request according to the rule. See “Options – Privacy” on
page 42.
• If you do not yet have a privacy rule set up for this person or for their domain, this request appears to you as
a Presence Request. You must respond to the request.
Joseph Kokila
Joseph adds Kokila to his contact
list with “Show this contact’s
Availability” checked
Joseph’s eyeBeam sends a “let me see you”
notification request to Kokila
Kokila receives a notification
request and responds by clicking
“Allow and add”
Now that Joseph is in Kokila’s contact list, Kokila’s
eyeBeam sends “Let me see you” notification request to Joseph
Joseph receives a notification
request and responds
“Allow”
Response sent
Availability icon is added
for Kokila, colored gray
“Allow” response sent
Joseph’s availability icon
turns green
Privacy rule is created for
Joseph with “allow” and “show”
Joseph is added to Kokila’s
contact list
Availability icon is added
for Joseph, colored gray
Kokila’s availability icon
turns green