MTS Criterion Series 40 - Manual (Page 132)

Troubleshooting
The following table describes some basic troubleshooting issues and possible fixes.
Basic Troubleshooting
Solutions Symptoms
Turn off the computer and start again. Failure in Windows system
Check to see if the failure is gone; if the failure still
exist, ask your IT Department to check into the
problem. If your IT Department cannot solve the
issue, delete the current Windows system and install
it again.
If, after the re-install, the issue still exists, contact
the local service center of the computer
manufacturer directly, or via MTS China, to repair
the computer.
Displacement cannot be cleared or shown. Normally,
it is caused by an incorrect sequence in turning on Testing software failure
the testing system; shut off the software and restart
it.
If restarting does not solve the problem, delete the
testing software, and install the software again.
Check all cable connections. Communication trouble between hardware and
software
If communication between the PC and the MTS
Criterion system are not working, try the following:
• Remove the USB connector from the MTS
Criterion system and plug it back in and see if
communications starts between the two.
• Shut off power to the MTS Criterion system and
turn it on again; see if communication starts
between the two.
Check that: Power OK light not on when power switch is on
• The power cable is plugged in.
• The line voltage is within specified machine limits.
Check: Cannot clear interlocks
• If an Emergency-Stop is active.
132 | MTS Criterion ™ Series 40
Troubleshooting