Rockwell Automation RSBizWare BatchCampaign Users Guide - Manual (Page 13)

1 • Introducing RSBizWare BatchCampaign
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application. A printed copy of the User’s Guide is distributed in the box with the product
software and an electronic copy of the guide is available from the RSBizWare
BatchCampaign software installation CD-ROM.
Reference the Online Help
The online help provides general overview information and step-by-step procedures for
working with all of the features in BatchCampaign. To view online help from the
BatchCampaign Client:
„ Select Contents from the Help menu.
„ Click the Help button on the toolbar.
„ Press F1.
Get Phone Support
Rockwell Automation, Inc.’s support team of outstanding professionals provides top-
notch technical support—monitoring and tracking your experience with our products to
pave the road to your success in understanding and improving your factory performance.
Rockwell Automation, Inc. provides full support for the entire FactoryTalk Batch suite of
products, which include FactoryTalk Batch and BatchCampaign. Questions concerning
installation and the use of the software are handled by the Rockwell Automation
Customer Support Center, staffed Monday through Friday—except U.S. holidays—from
8 AM to 5 PM Eastern time zone for calls originating within the U.S. and Canada.
To reach the Customer Support Center, call 440-646-3434 and follow the prompts. For
calls originating outside the U.S./Canada, locate the number in your country by visiting
rockwellautomation.com/support/ and selecting the Phone/On-site link. A list will be
presented from which you can locate the number to call in your country.
W HEN Y OU C ALL
When you call, you should be at your computer and prepared to give the following
information:
„ the product serial number and version number, which can be found in the client
software by selecting Help > About
„ the type of hardware you are using
„ the exact wording of any errors or messages that appeared on your screen
„ a description of what happened and what you were doing when the problem occurred
„ a description of how you attempted to solve the problem
BatchCampaign.book Page 9 Wednesday, September 19, 2007 4:58 PM