C.3 troubleshooting potential flash problems – Rockwell Automation MD60 Serial Converter Module - M/N MDCOMM 232 User Manual

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C-4

Serial Converter Module (MDCOMM-232)

C.3

Troubleshooting Potential Flash
Problems

Table C.1 – Flash Troubleshooting

Problem Description

Corrective Action

“Transfer Cancelled by
Remote System”
message appears and
the Flash is not
completed.

• Restart HyperTerminal and

repeat the Flash procedure.

• If you are using Windows NT 4.0,

install SP3 or later. Windows NT
service packs are available from
the Microsoft web site:
http://www.microsoft.com.

• Download a HyperTerminal

Private Edition update from the
Hilgraeve web site:
http://www.hilgraeve.com.
(Please note that there is a
license requirement with this
software.) Then, perform the
Flash procedure again.

The “Xmodem File Send”
for dialog box appears,
but the Flash file is not
transferred.

• Verify that you have selected the

Xmodem protocol in the Send file
dialog box.

• Verify that the new file is on your

hard disk. Do not attempt to
Flash from a floppy disk or a
network.

• Verify that you are sending the

file within 60 seconds of pressing
Y to confirm that you want to
perform the Flash.

After completing a Flash,
you are unable to
communicate with the
Serial Converter. For
example, meaningless
text appears on the
HyperTerminal screen.

• Set the serial port rate to 9600. If

parameters are changed during a
Flash update, all parameters are
set to their default settings.

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