Bio-Rad Experion DNA Analysis Kits - Manual (Page 26)

4.3 Vortex Station
Error Probable Cause Recommended Action
No movement or sound There is no power to the vortex station Check the power cord connections and for AC power to the
outlet
Unplug the power cord and check both fuses
If all of the above are fine, contact Bio-Rad Technical Support
Vortex adapter is damaged
or does not move but motor
makes some noise, or if
solution splashes out of chip
wells after vortexing Contact Bio-Rad Technical Support
4.4 Software Errors
Error Code Message Probable Cause Recommended Action
50001 Login failed The username and/or password
is invalid Log in again using a valid username and
password
50004 Failed to create the data file
folder Log in as a Windows Administrator and reinstall
Experion software
50005 Failed to create the packet file
folder Log in as a Windows Administrator and reinstall
Experion software
50006 Cannot start a run because the
electrophoresis station is in use Wait for a run to complete before starting a
new run
50007 Failed to locate the
electrophoresis station selected Confirm the electrophoresis station and PC are
connected and try again
50008 Failed to open the assay selected Restart the computer and try again
Reinstall Experion software
50009 Cannot find the script for the
assay selected Reboot the computer and run the assay again; if
the problem persists, reinstall Experion software
50011 The selected assay cannot
be run on this electrophoresis
station The software is in simulation
mode; an assay cannot be run
on a simulation electrophoresis
station Deselect simulation mode to run the assay.
Select Tools > Options > Advanced and then
deselect Instrument Simulation Mode
50013 Failed to create the data file Check permissions to write to the data folder
50015 Failed to locate the run selected The run information appears in
the tree view, but the data file is
missing Import the data file again by browsing to the data
file location
50016 No assay selected Select an assay, then start the run
50017 Unexpected error occurred in the
application. Please check the log
file for details Take the action indicated in the system log file
22 Technical Support: 1-800-4BIORAD • 1-800-424-6723 • www.bio-rad.com
Experion Automated Electrophoresis System