Configuration issues – Canon VK-64 User Manual

Page 243

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243

9

Tr

oub

leshooting

The Configuration and Preferences screen takes a long time to open.

Situation

When you switch from the Viewing Screen to the Configuration and
Preferences
screen, a message “Please wait...” appears and remains on
screen for a while.

Solution

Check whether you do not have a lot of Camera Servers to disconnect.
Waiting time is dependent on the time required for disconnecting from each
Camera Server on the network. It is recommended that you remove non-
essential or low priority Camera Servers from your Viewing Screen.

Fails to connect to Storage Servers when switching to the Configuration and
Preferences
screen.

Situation

You have attempted to switch to the Configuration and Preferences screen
and an error message appears stating a failure to connect to a particular
Storage Server (name), although it can still connect to the Master Storage
Server.

Solution

Check whether the specified Storage Server works properly. A network error
may have caused this situation.

Configuration Issues

Cannot switch to the Configuration and Preferences screen.

Situation

You have attempted to switch from the Viewing Screen to the Configuration
and Preferences screen and an error message appears.

Solution

Only Administrators can access the Configuration and Preferences screen.
Check whether you have Administrator privileges.

Camera Servers are not displayed in the Camera Summary window.

Situation

In the list of Camera Servers on the Camera Summary window, some of the
Camera Servers are not displayed.

Solution

Only Camera Servers associated with the item selected on the Storage
Server
tab or the Locations/Zones tab will be shown in the list. Also, if you
have the Storage Server tab displayed, Camera Servers configured as Do
not Record
will not be shown.

VK Troubleshooting

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