About the diagnostics service, Understanding diagnostics collection, About – Dell PowerVault DR2000v User Manual
Page 182: The diagnostics service
System Event Message
Description/Meaning or Action
OST server initialization failed.
Informational message. No user intervention is required.
OST server initialization was successful.
Informational message. No user intervention is required.
About the Diagnostics Service
The Diagnostics service in the DR Series system lets you display, collect, and manage your system’s diagnostic log file
bundles. Each diagnostic log file bundle provides:
•
A current snapshot of system operations
•
System-related information that assists in understanding system operations
•
A record of system operations in case Dell Support needs to provide technical assistance
To access this functionality, use the following DR Series system navigation panel GUI option:
•
Support → Diagnostics
The Diagnostics service works by collecting all the system-related information that could help when diagnosing a
problem or error condition in the system.
For more information about diagnostics log file bundles, see
.
Diagnostics runs as a service during system startup, and this process listens for incoming requests. There are two
modes in which the diagnostics collection process is started:
•
Admin-Generated mode: when a DR Series system CLI or DR Series system GUI request is made by the administrator
(and the default reason that is listed is admin-generated).
•
Auto-Generated mode: when a process or service failure is reported, the DR Series system starts collecting system-
related information. After it completes the auto-generated collection, it generates a system event.
When the diagnostics log directory exceeds the maximum storage capacity, any log older than one hour is automatically
deleted. The DR Series system GUI lets you download and save diagnostics log files to other systems on your network.
The DR Series system also maintains a separate archive logs directory that collects other system-related information,
and these archive logs are also automatically deleted when they exceed a maximum capacity.
For more information, see
,
Generating a Diagnostics Log File
Deleting a Diagnostics Log File
.
NOTE: When you generate a diagnostics log file bundle, it contains all of the DR Series system information that
you need when contacting Dell Support for technical assistance. When a diagnostics log file bundle is generated,
this process also collects all the previous auto-generated diagnostics and deletes them from the system.
The diagnostics log file bundle collects the same type of hardware, storage, and operating system information that is
collected when using the Dell System E-Support Tool (DSET) and the DR Series system CLI commands (diagnostics --
collect --dset). For more information about DR Series system command line interface commands, see the
Dell DR Series
Command Line Reference Guide
.
The DSET-based information that gets collected for the system helps Dell Support to troubleshoot or evaluate the status
of your DR Series system.
Understanding Diagnostics Collection
The Diagnostics service collection tool process observes the following guidelines:
•
DR Series system triggers an automatic diagnostic log collection of the DR Series system status for any system
process or service failures.
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