Gathering problem information – Dell Brocade Adapters User Manual
Page 27
Brocade Adapters Troubleshooting Guide
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Gathering problem information
1
Gathering problem information
Perform the following tasks to obtain as much information as possible before contacting technical
support. Be sure to take careful notes for use as a record and reference.
•
Describe the symptoms that you are observing. Be specific. Here are some examples:
-
User experiences, such as slow performance or file access.
-
Expected storage devices not visible from the HCM or host system’s storage management
application.
-
Adapter not recognized by host system BIOS.
-
Adapter not recognized as PCI device by host system operating system.
-
LEDs not functioning on an adapter port that is connected to the fabric (stand-up
adapters).
-
All LEDs on adapter port flashing amber (stand-up adapters).
•
What happened prior to the observed symptoms?
•
Describe all observed behavior that is unexpected and compare against expected behavior.
•
Gather information for support:
-
Use appropriate tools on storage targets to gather information such as disk, tape, and
controller model and firmware levels.
-
Use the Support Save feature. This feature captures all driver, internal libraries, firmware,
and other information needed to diagnose suspected system issues. You can save
captured information to the local file system and send it to support personnel for further
investigation. For details on using the Support Save feature, refer to
•
Draw a topology map of the SAN from the adapters to the storage targets. Include the
components described in
l
The bfa_supportsave and FOS supportsave commands can provide current information for the
topology map. Also, consider using the Brocade SAN Health products to provide information on
your SAN environment, including an inventory of devices, switches, firmware versions, and SAN
fabrics, historical performance data, zoning and switch configurations, and other data. Click
the Services & Support tab on
www.brocade.com
for more information on these products.
•
Run appropriate diagnostic tools for storage targets.
TABLE 1
Topology map details
Component
How to identify
adapter
Model, World-Wide Name (WWN),
and driver release level.
Fibre Channel switches
Model, WWN, and Fabric OS
version.
Fiber optic links between
adapter, switches, and storage
ports
Port WWNs connected to all links.
Host hardware
Model and hardware revision.