Hcm not discovering all ethernet ports for vnics, Hba problems, No adapters found on local host” message in hcm – Dell Brocade Adapters User Manual

Page 52: Quality of service performance issues

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28

Brocade Adapters Troubleshooting Guide

53-1002145-01

HBA problems

2

HCM not discovering all Ethernet ports for vNICs

vNICs are created for adapter on Windows systems, but HCM is not discovering all related Ethernet
ports.

Possible Cause: Agent started before network driver came online to discover ports.

Action: Restart Brocade HCM Agent Service from Windows Services window.

HBA problems

This section provides information for resolving problems more specific to functions of HBAs or
Fabric Adapter ports configured in HBA mode. For additional information on troubleshooting
problems on mezzanine card and expansion card adapters, refer to

“Troubleshooting mezzanine

card problems”

on page 55.

No adapters found on local host” message in HCM

When trying to access adapters on local Windows host through HCM, a “no adapters found on local
host” displays.

1. Possible Cause: HBA itself is not present, but the driver is installed.

Action: Verify if the adapter is visible as a PCI device by executing your host’s operating system
command to list PCI devices in the system. For details on this command, refer to the “List PCI
Devices” row in

Table 5

on page 59.

Action: If the adapter does not appear in the list of PCI devices, refer to

“Boot devices not

available in host’s Boot Manager menu”

on page 21 for possible causes and recommended

actions.

2. Possible Cause: Driver was removed from the device manager.

Action: Confirm driver installation using instructions under

“Confirming driver package

installation in Windows systems”

on page 52. If driver is not installed, use instructions in the

Brocade Adapters Installation and Reference Manual to install it.

Quality of Service performance issues

If enabling Quality of Service (QoS) is causing poor performance or QoS does not appear to be
functioning, refer to the following descriptions of possible causes and recommended actions to
help resolve the problem.

NOTE

QoS is not supported on CNAs or Fabric Adapter ports configured in CNA mode.

1. Possible Cause: One or both of the required licenses are not installed on the edge switch

connected to the HBA port or Fabric Adapter port configured in HBA mode:

Adaptive Networking (AN) license.

Server Application Optimization (SAO) license.

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