Autotech service, Techfax service, Automated order-status system – Dell PowerVault 775N (Rackmount NAS Appliance) User Manual

Page 78: Technical support service

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www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.euro.dell.com (for Europe only)

www.dell.com/la (for Latin American countries)

Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

Electronic Support Service

[email protected]

[email protected] (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

Electronic Quote Service

[email protected]

[email protected] (for Asian/Pacific countries only)

Electronic Information Service

[email protected]

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by

Dell customers about their portable and desktop computer systems.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical

support service. See the contact information for your region.

TechFax Service

Dell takes full advantage of fax technology to serve you better. 24 hours a day, seven days a week, you can call the Dell

TechFax line toll-free for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within

minutes to the fax number you designate. See the contact information for your region.

Automated Order-Status System

You can call the automated service to check on the status of any Dell products that you have ordered. A recording prompts

you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

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