Dell Latitude LM - Manual (Page 119)

Warranties and Return Policy D-3
sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during
the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice
date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell’s facility.
To request warranty service, you must call Dell within
the warranty period. Refer to Chapter 5, “Getting Help,”
to find the appropriate telephone number for obtaining
customer assistance. If warranty service is required, Dell
will issue a Return Material Authorization Number. You
must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage
during shipment. Dell will ship the repaired or replace-
ment products to you freight prepaid if you use an
address in Canada. Shipments to other locations will be
made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended, except as may be
required by law.
Coverage During Years Two and Three
During the second and third years of this limited war-
ranty, Dell will provide, on an exchange basis,
replacement parts for the Dell hardware product(s) cov-
ered under this limited warranty when a part requires
replacement. You must report each instance of hardware
failure to Dell Technical Support in advance to obtain
Dell’s concurrence that a part should be replaced and to
have Dell ship the replacement part. Dell will ship parts
using next-business-day delivery, shipping prepaid if you
use an address in Canada. Shipments to other locations
will be made freight collect. Dell will include a prepaid
shipping container with each replacement part for your
use in returning the replaced part to Dell. Replacement
parts are new or reconditioned. Dell may provide
replacement parts made by various manufacturers when
supplying parts to you. The warranty term for a replace-
ment part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced
part is not returned to Dell within 30 days after the date
the replacement part was shipped by Dell and for parts
used to repair systems not covered by this limited war-
ranty. In these events, replacement parts will be priced at
Dell’s then-current standard prices. Payment for these
parts is due within 30 days from the date of invoice.
NOTE: You accept full responsibility for your software
and data. Dell is not required to advise or remind you of
appropriate backup and other procedures.
General
DELL MAKES NO EXPRESS WARRANTIES
BEYOND THOSE STATED IN THIS WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WAR-
RANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON IMPLIED WAR-
RANTIES, SO THIS LIMITATION MAY NOT APPLY
TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. THESE WARRAN-
TIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM ONE JURISDICTION TO ANOTHER.
DELL DOES NOT ACCEPT LIABILITY BEYOND
THE REMEDIES SET FORTH IN THIS WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITH-
OUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST DATA OR SOFTWARE.
SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECED-
ING EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU.