Dell Latitude LM - Manual (Page 122)

D-6 Dell Latitude LM Reference and Troubleshooting Guide
These provisions apply to Dell’s Canadian limited one-
year warranty only. For provisions of any on-site service
contract covering your system, refer to the separate on-
site service contract that you will receive.
“
T
otal Satisfaction” Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought products
directly from a Dell company, you may return them to
Dell up to 30 days from the date of invoice for a refund of
the product purchase price if already paid. This refund
will not include any shipping and handling charges
shown on your invoice. If you are an organization that
bought the products from Dell under a written agreement
with Dell, there may be different terms for the return of
products under this policy, based on your agreement with
Dell. To return products, you must call Dell customer ser-
vices to receive a Credit Return Authorization Number.
You must ship the products to Dell in their original pack-
aging, prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment. You
may return software for refund or credit only if the sealed
package containing the diskettes is unopened. Returned
products must be in as-new condition, and all of the man-
uals, diskettes, power cables, and other items included
with a product must be returned with it.
This Total Satisfaction Return Policy does not apply to
DellWare products, which may be returned under
DellWare’s then-current returns policy.