Dell Precision M6300 (Late 2007) - Manual (Page 122)

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Troubleshooting
1 Click Start and click Computer.
2 Right-click Local Disk C:.
3 Click Properties → Tools→ Check Now.
The User Account Control window may appear. If you are an administrator on the
computer, click Continue; otherwise, contact your administrator to continue the
desired action.
4 Follow the instructions on the screen.
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
NOTE:
Do not plug a telephone cable into the network adapter connector (see "Pin
Assignments for I/O Connectors" on page 223).
C HECK THE M ICROSOFT O UTLOOK® E XPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1 In Outlook Express, click Tools → Options→ Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
C HECK THE TELEPHONE LINE CONNECTION
C HECK THE TELEPHONE JACK
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
U SE A DIFFERENT TELEPHONE LINE
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is 3
meters (10 feet) or more in length, try a shorter one.
R UN THE M ODEM DIAGNOSTIC T OOL
Windows XP:
1 Click Start
→
All Programs
→
Modem Helper.
book.book Page 122 Wednesday, August 13, 2008 12:12 PM