Mercedes-Benz G-Class 2015 - Manual (Page 262)

Emergency call
Important safety notes
G WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center estab-
lished, then the mbrace system could not ini-
tiate an emergency call (e.g. the relevant cel-
lular phone network is not available).
The message
Call Failed Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the E MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace emer-
gency call cannot be canceled.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call Connecting Call message
appears on the multifunction display.
COMAND is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency is
provided, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle model
R vehicle color
R vehicle identification number
A short time after the emergency call is initi-
ated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to respond, the Response
Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call
G WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehi-
cle in a dangerous road location), please do
not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an auto-
matic SOS signal and cannot make voice con-
tact with the vehicle occupants.
260
Features
St
owage
and
fea
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res