Mercedes-Benz G-Class 2015 - Manual (Page 266)

R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid Tele Aid
Doors Locked Remotely Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ® ,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X
Contact the police.
The police will issue an incident report. This
report has a number.
X
Forward this number to the Response Cen-
ter together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the vehi-
cle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is auto-
matically connected with the Customer
Assistance center.
Remote malfunction diagnosis
With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest Mercedes-Benz Service center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the Roadside Assis‐ Roadside Assis‐
tance Connected tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis is able to be started, the Request Request
for vehicle diagnosis received. for vehicle diagnosis received.
Start vehicle diagnosis? Start vehicle diagnosis? message
appears in the display.
X
Press Yes Yes to confirm the message.
X If the Vehicle Diagnosis: Please Vehicle Diagnosis: Please
start ignition start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
X If the Please follow the instruc‐ Please follow the instruc‐
tions received by phone and move tions received by phone and move
your vehicle into a safe position your vehicle into a safe position
message appears: follow the instructions
of the customer service representative.
The message in the display disappears.
If you select
Cancel Cancel , the vehicle remote
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis Vehicle diagnosis
activated activated message appears.
When the check is finished, the Sending Sending
vehicle diagnosis data... (Voice vehicle diagnosis data... (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data data transfer) transfer) message appears. The
vehicle data can now be sent to the Customer
Assistance center.
264
Features
Stowage
and
feat
ures