Kofax SupplierExpress - Manual (Page 46)

Recruiting Suppliers
46 SupplierExpress Administrator's Guide
Samples
Use the following samples as guidelines for recruiting suppliers to use SupplierExpress and
for recruiting teams within your own company to help educate suppliers about the benefits of
using SupplierExpress.
Script for Service Representatives
Thanks for your inquiry. Can I please get your name, company name and email address?
Thanks.
The answer to your inquiry is available on the new <Company Name> SupplierExpress AP
portal. I am going to send you an invitation to register, after which you will be able to find the
answer to your question.
<Company Name> knows how important it is for your bills to be paid accurately and on-
time. We also know that you would like to get fast, accurate, confirmed receipt of your
invoice, access to purchase order and payment history information, and real-time invoice
status and payment information.
When you use the <Company Name> SupplierExpress Portal, you can:
▪ Submit invoices online, ensuring the immediate receipt of accurate invoice
information
▪ Make easy, convenient inquiries regarding invoice status, purchase order information,
and payment information.
▪ Send messages to resolve disputes or clarify status information.
You may also invite others in your organization to use SupplierExpress to make inquiries.
SupplierExpress is easy to use. If you have questions or issues while using it, use the
dedicated email address ([email protected]) to contact the support team directly.
You can also email us if you have problems at AP@<companyname>.com.
Thank you.
Invitation to Send through Email
From: <Company Name> [mailto:[email protected]]
Sent: Thursday, October 24, 2011 12:09 PM
To: <Supplier Name>
Subject: Invitation to use SupplierExpress, our AP portal
We know how important it is for your bills to be paid accurately and on-time. To help, we
acquired a new portal tool that can give you:
▪ Fast, accurate, confirmed receipt of your invoices.
▪ Real-time invoice status and payment information.
▪ Access to purchase order and payment history information.
We are pleased to invite you to join SupplierExpress, our AP portal, where you can:
▪ Submit invoices online, ensuring the immediate receipt of accurate invoice
information.
▪ Make easy, convenient inquiries regarding invoice status, purchase order information,
and payment information.
▪ Send messages to resolve disputes or clarify status information.
▪ Update your company information, such as contacts or W9 forms, to keep the buyer
company updated with any changes.