Kofax SupplierExpress - Manual (Page 74)

Testing SupplierExpress
74 SupplierExpress Administrator's Guide
1 With the Company URL provided by Technical Support, log in to SupplierExpress as a
user for your company.
2 Invite someone from your company to act as a representative from a supplier company.
For example, [email protected].
SupplierExpress sends email to the email address specified for the supplier, inviting the
supplier to register with SupplierExpress.
▪ The email includes a link that the supplier clicks to access the registration page.
▪ The supplier registers by creating a password and providing an answer to a
security question.
▪ The supplier clicks Submit to complete the registration process.
After completing the registration, the supplier can access SupplierExpress.
3 Have the supplier use the following Supplier URL to access SupplierExpress:
https://www.SupplierExpress.com/portalLogin.jsp
This is the Supplier URL.
Note The supplier must use the Supplier URL, not the Company URL.
Problem Solving
Log In Issues
SupplierExpress log in attempts fail.
▪ Check the URL in use.
▪ Buyer—use a <Company URL> and user name and password. For
example,
https://greenerwaystest.SupplierExpress.com/
portalLogin.jsp.
▪ Suppliers—use a <Supplier URL>, email address, and SupplierExpress
password. For example,
https://www.SupplierExpress.com/
portalLogin.jsp
▪ Verify that the URL contains only alphanumeric characters. Other characters, for
example, underscores, prevent access to SupplierExpress.
▪ If you or one of your Suppliers cannot log in as a Supplier from the <Supplier URL>,
click the Forgot Your Password link on the log-in page. SupplierExpress prompts you
to enter your email address and specify your security question and answer. Once you
provide this information, SupplierExpress sends you email with a link to reset the
password.
If you cannot remember your security question and answer, which prevents
you from resetting your password, click the Having Trouble Logging In link
on the login page. This connects you to an email address for additional help
([email protected]).
▪ If one of your employees cannot log in using the <Company URL>, contact your
SupplierExpress Administrator or MarkView Administrator and have the password
reset for the user account with which you are logging in.
Have the MarkView Administrator verify that the user account is a member of a
MarkView User Group configured with access to SupplierExpress.
Have the SupplierExpress Administrator verify that the user was invited to use
SupplierExpress and accepted the invitation.