Canon BJC-8500 - Manual (Page 140)

4 If you are using Windows, check the printer setup and make sure LPT1
has been selected as the printer port.
5 Check the interface connections at the back of the printer and at the
computer and make sure they are secure.
-or-
If the computer and printer are not directly connected (if they are con-
nected through a switching device, or network, for example), connect
the computer and printer directly.
6 Turn off the printer and computer then turn them on again.
7 Start the print job again.
8 If the print job does not execute normally, check the printer cable.
■ To connect the printer to an IBM compatible PC, a parallel printer
cable (IEEE 1284 compatible) is required.
■ To connect the printer to a Macintosh computer, an RS422 serial
printer cable is required.
■ Do not use a printer cable longer than two meters.
■ Do not use the printer near office equipment or machinery that can
generate large magnetic fields.
9 If you cannot solve the problem, call for service.
Problem : Printing is overrunning the edge of the page.
1 Check the right margin setting in your software application.
2 Check the Paper Size and the Orientation settings in your software
application and make sure the correct paper size and the correct orien-
tation have been selected to fit the print media you are using.
Problem : Incorrect number of lines per page.
1 Check your software application Print Setup features. Make sure the
Paper Size selection matches the size of the print media that you want
to print on.
2 Check the top and bottom margin settings in the software application
you are using for the print job.
Troubleshooting 135
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roubleshooting