GTCO Roll-Up III - Users Guide - Manual (Page 35)

Roll-Up III 35
If you have misplaced or disposed of these items, contact GTCO CalComp by Turning
Technologies (1.866.746.3015) for replacement parts.
Troubleshooting Guide
As with any computer peripheral, Roll-Up III problems sometimes do occur. Most of
these problems are easy to find and correct. This troubleshooting guide provides clear
instructions for finding and solving all common digitizer problems. In most cases, you
will be able to quickly take care of the problem yourself by following these steps:
1. Install properly first.
This troubleshooting guide assumes you have already correctly installed Roll-Up III
according to the detailed instructions in the Setting Up Your Roll-Up III section. If you
have not followed the step-by-step instructions in that section, do so now.
2. Work through the troubleshooting flowcharts on the following pages in this
troubleshooting guide.
Record any unusual observations. Your notes will be useful if you need assistance
from GTCO CalComp by Turning Technologies.
3. If your system still does not work.
Call our Technical Support Department at 1.866.746.3015. Be prepared to discuss
the observations you made while troubleshooting. A Technical Support Specialist
will help you resolve the problem as quickly as possible.
NOTE: Refer to the Roll-Up III Tones table while using the Troubleshooting Guide.
If you are experiencing erratic behavior with your digitizer, make sure that no conductive
materials are being used. This includes the graphite in pencil lead, some black plotter ink
and digitizing on plastic or Mylar. No electronic devices should be sitting on or near the
digitizer, including keyboards, mice, calculators, etc. If any of these describes normal
working conditions, the Super L Series Digitizers would be more suited to your
environment.
NOTE: Tablet Not Found: If you are using a USB connection and the digitizer is not found,
either disconnect or reconnect the USB cable, or restart the system.