GTCO AccuTab VI - Users Guide - Manual (Page 28)

AccuTab VI 28
guide. The GTCOTEST application referenced there can be found in AccuTab VI
Online Help.
Record any unusual observations. Your notes will be useful if you need assistance
from the GTCO CalComp by Turning Technologies Technical Support Team.
3. If your system still does not work.
Call GTCO CalComp by Turning Technologies Technical Support at 1-866-746-3015
(in the U.S. or Canada) or email us at
[email protected] . Outside the
U.S. or Canada, contact your local GTCO CalComp by Turning Technologies office or
dealer. Be prepared to discuss the observations you made while troubleshooting.
Tablet Checklist
 Is the tablet power supply plugged into the digitizer and into a live outlet?
 Is the tablet power switch on?
 Does the Indicator Light glow steadily when the transducer is in prox inside the
Active Area? Does the Indicator LED go out when the transducer is outside the
Active Area?
 The Indicator Light will be off if the transducer has gone into Sleep Mode. Press any
button on the transducer to activate it. If the transducer is in the Active Area and
the Indicator Light remains off, change the transducer’s battery.
 Are all cable connections seated properly?
 Is the communications cable (either USB or serial) connected to both the digitizer
and the computer? Check that the cable is connected to the serial port specified in
your software package.
 Is the transducer cable connected to the digitizer?
 Is the tablet set up according to the software recommendations?
 Are any of the connector cables or receptacles damaged? Check for bent pins, cut
insulation and loose wires.
Computer Checklist
 Is the computer plugged into a live outlet? Did you turn on the computer?
 Does the computer work with any of your software? Try one of your other
programs. If the computer has a diagnostic diskette, use it.
 Is your software package installed correctly?